Scott Kincaid
Scott Kincaid
UX Research Principal
Salesforce Commerce Cloud

Scott Kincaid started in the usability industry 20+ years ago with a lofty goal to be an advocate for the evolving needs of customers. With 10,000+ hours spent moderating focus groups and 1:1 conversations, it’s fair to say he’s evaluated a lot of experiences. While his current focus is on the Commerce Cloud at salesforce.com, he spent the majority of his career working at the independent user research firm Usability Sciences.

Welcome & Introduction

06/25/2019 8:45 AM

Usability: Keeping Shoppers on the Road to Checkout, Step by Step

06/25/2019 9:45 AM

My Site vs. Best Practices: Live Reviews

06/25/2019 3:30 PM
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