Mark has been an IT and Operations Leader in the Retail and Technology industry for over 25 years. His experience and success stories include major IT Organizational transformations, Technology Transformations across the retail enterprise, years of Retail Management Consulting, and 3rd Party Ecommerce and Fulfillment services.Upon completing his undergraduate degree in Math / Business / Economics, Mark started his career at Liberty Mutual Insurance as a computer programmer. After 9 years, Mark shifted focus to the Retail Industry with progressively more challenging leadership roles at L.L.Bean, IBM Consulting, and then Orvis where he was the CIO of a small but versatile IT organization. Following a couple intense private equity / turnaround ventures, Mark returned to traditional Retail IT at TJX. Returning to a private equity challenge in re-starting Coldwater Creek in 2017, Mark managed all aspects of IT, Contact Center, and Fulfillment operations. In this role, he led the startup of the companies ERP Solution, start up of the retail store channel, a new contact center, and re-engineering the 3rd part fulfillment center.