FAQs

General

The baggage/coat check schedule and location will be available spring 2020.

IRCE does not accept checks or wire payments from domestic attendees and will not issue invoices for vendor-style payments. If you are based outside the U.S. and have restrictions on the method of payment, please contact customerservice@irce.com.

Absolutely. Badges may be transferred to another individual, provided they are a colleague within your organization. Substituting a different person on an existing registration can be done by calling IRCE registration customer service at (800) 465-5514.

A Press registration link will be available in spring 2020. Your pass will be pending until we can confirm your credentials. Please be prepared to supply supporting articles for final approval.

A cancellation policy will be available in spring 2020.

Badges may be picked up on-site and only by the individual name on the badge. You must provide state or federal-issued identification when picking up your badge at the registration desk.

Badge Reprint Policy:

PLEASE TREAT YOUR BADGE LIKE AN EVENT TICKET. If you misplace your printed badge during the event, reprints are available at the registration desk for a fee of $129. Badges are non-transferable once printed. No exceptions.

Badges will not be mailed. They must be picked up on-site and proof of identification is required for all attendees.

Our local office is here to help, live and in-person. You can reach our Chicago team Monday through Friday, 9:00am to 4:30p CST. E-mail is best, please contact customerservice@irce.com

IRCE Registration Terms and Conditions

Show Policies

No one under 21 will be admitted to IRCE 2019.

Photography and Video Rules

Exhibit Hall

Cameras and video equipment (including smartphones and other handheld devices) are allowed on the exhibit floor for use by individual exhibitor staff and attendees. Exhibitor staff and attendees may take pictures and video on the exhibit floor for purposes of company communications, marketing materials and social media efforts. Under no circumstances will anyone be permitted to take pictures or video of an exhibitor’s product, staff or booth without the permission of the exhibitor. Exhibitors have the right to report to security any instance of inappropriate recording of company products, staff or displays. All photographs or video recordings should be attributed to IRCE. Non-exhibiting vendors are not permitted under any circumstances to take photography or video at IRCE, including within the sessions, exhibit hall, common areas or any exhibiting company’s booth. Unauthorized photography or video recording is prohibited and will result in expulsion from the exhibition and conference without refund.

Sessions

Photography and video/audio recording of any kind are strictly prohibited in all IRCE sessions. Only IRCE approved show photographers or videographers and credentialed news media are allowed to record any image or portion of educational sessions. Unauthorized photography or video during sessions will result in expulsion from the exhibition and conference without refund.

Press

Media credentials are reserved exclusively for working members of the editorial media, including print, broadcast, radio or online, at the sole discretion of IRCE management. Public relations, advertising, and marketing personnel do not qualify for media credentials. All media are required to follow the photography and video policy outlined below. Approved media who abuse privileges or misrepresent themselves may have their credentials revoked and be removed from the conference.

Photography and videography at IRCE, both in the sessions and in the exhibit hall, is permitted for those with approved press credentials. You will require a camera tag issued by IRCE in order to take photography or video in the sessions. Bring your camera with you to the Press registration room to pick up your press credentials and camera tag. The camera tag must be affixed to your camera AT ALL TIMES. Only accredited press are eligible to receive a camera tag. Please note: flash photography is only allowed during the first five minutes of any session. Individual speakers and IRCE management have the right to restrict photography and video recording in any individual session, and media must comply with this instruction, or they may have their credentials revoked and be removed from the conference. All photographs and video should be attributed to IRCE and the appropriate exhibitor and/or speaker as applicable.

A daily events schedule is available will be available spring 2020.

IRCE @ RetailX will be held in Chicago at McCormick Place on June 9-11, 2020.

A full breakdown of the event schedule will be available spring 2020.

Registration/badge pick-up dates & hours will be available spring 2020.

On-site registration must be paid via credit card. Checks, wires, and cash will not be accepted.

IRCE does not have a formal dress code policy. Business casual is the most common dress for the event.

2452, 2301 S King Dr, Chicago, IL 60616

If arriving by Taxi, please let your driver know to drop you off at McCormick Place South Building.

If parking, Lot A is the preferable parking lot for IRCE.

Please note: DO NOT use this address for shipping. Shipping information for exhibitors will be available in the Exhibitor Services Manual closer to the event.

Hotels begin selling out early and are booked on a first come, first serve basis. We do not keep a waitlist. The Hyatt McCormick is extremely popular and sells out quickly. If your selected nights are not available, please choose another hotel. If rooms at the Hyatt McCormick become available due to cancellations, we will notify all holders of reserved rooms within the IRCE block first. A direct booking link will be available spring 2020.

Hotels for IRCE start selling out on popular dates in early January. Limited rooms may become available once guest name and deposits are required to be submitted and any held rooms are released. We recommend booking your hotel as early as possible, then checking back in May when TBD rooms are released back into the block. For more information, check our Hotel Information page.

Please visit the McCormick Place website for detailed information on parking at the convention center. See map here.

 
 

Complimentary scheduled shuttle transportation is provided by IRCE between McCormick Place and other official hotels. Shuttle routes and more information can be found here.

IRCE does not sell or otherwise provide the attendee list to any outside party, including exhibiting companies.

More information will be available in late summer 2019.

Attendee

Yes. Group purchases of 3 or more passes are eligible for discounted rates. To take advantage of group pricing, your group roster must be finalized at the time of registration. No discounts may be applied retroactively should any additions be required.  Exhibit Hall Only passes are not eligible to receive this discount and will not count toward your group headcount.

Please note, any attendee registered under the group discount program remains ineligible for the standard terms of IRCE’s cancellation policy. No cancellations or refunds will be permitted for attendees who are registered with a group discount. Should the need arise, we would be happy to substitute another member of your organization for an existing registration. Please submit group substitution requests via email only to customerservice@irce.com.

Group discount rates are available for retailers only. Credentials must be provided and will be reviewed prior to approval.

A group discount breakdown will be available in the fall.

How do I complete a group registration?

  1. Finalize your group roster, select a single person who will register your group and serve as the main contact, and collect the following information for each individual attending:
    • First and last name
    • Company email address
    • Title at company
    • Role in company purchase decisions (Final say, Specify supplier/product, Recommend, or No role)
    • What is your department? (Customer service, e-commerce/e-business, executive/corp management, finance, fulfillment/operations, marketing, merchandising, IT, web/mobile dev, sales/business dev, or other)
    • What is your job level? (Analyst, CEO/owner/president, c-level exec, EVP/SVP, VP, director, manager, or other)
    • Are you a member of an industry association or organization? If yes, please specify.
    • Are you an Amazon Marketplace seller?
    • If choosing a pass with lunch options – Do you have any dietary restrictions? (None, Vegetarian, Gluten Free, Kosher)
  2. Begin your registration at IRCE.com. Please note you must select YES under “Are you registering as a group?”
  3. Add your attendees one by one. When you finish the first attendee, you will see an option to add another.  Keep adding until you have input everyone into the system.
  4. Once your attendees are added, the appropriate discount will show on the payment summary page. You will not be able to add group members once you finish, so please make sure your entire roster is shown on the summary page before you pay and exit registration.

Should any questions arise, please contact customerservice@irce.com.

Please note, group discount rates are available for retailers only. Credentials must be provided and will be reviewed prior to approval.

  1. Finalize your group roster, select a single person who will register your group and serve as the main contact, and collect the following information for each individual attending:
    • First and last name
    • Company email address
    • Title at company
    • Role in company purchase decisions (Final say, Specify supplier/product, Recommend, or No role)
    • What is your department? (Customer service, e-commerce/e-business, executive/corp management, finance, fulfillment/operations, marketing, merchandising, IT, web/mobile dev, sales/business dev, or other)
    • What is your job level? (Analyst, CEO/owner/president, c-level exec, EVP/SVP, VP, director, manager, or other)
    • Are you a member of an industry association or organization?  If yes, please specify.
    • Are you an Amazon Marketplace seller?
    • If choosing a pass with lunch options – Do you have any dietary restrictions?  (None, Vegetarian, Gluten Free, Kosher)
  2. Begin your registration at IRCE.com.  Please note you must select YES under “Are you registering as a group?”
  3. Add your attendees one by one.  When you finish the first attendee, you will see an option to add another.  Keep adding until you have input everyone into the system.
  4. Once your attendees are added, the appropriate discount will show on the payment summary page.  You will not be able to add group members once you finish, so please make sure your entire roster is shown on the summary page before you pay and exit registration.
  5. Should any questions arise, please contact customerservice@irce.com.

Please note, group discount rates are available for retailers only. Credentials must be provided and will be reviewed prior to approval.

Exhibit hall only passes are valid for the duration of the event when the exhibit hall is open. A copy of the event schedule will be available in spring 2020.

A cancellation policy will be available in spring 2020.

There are many ways to customize your IRCE visit to your organization’s goals and needs. We charge admission on a tiered pricing model, based on the date of purchase. Pricing and pass options are available on our Pricing & Registration page.

Retailer: Sells tangible goods directly to a consumer via online sales or brick and mortar. No aggregators or comparison sites.

Non-Retailer: Offers services and solutions similar to what is offered in our exhibit hall and/or sells B2B/wholesale.

One day passes for IRCE are not available.

Workshop Day: a back-and-forth discussion where you can get help with issues that are a little more specific to you personally.

IRCE offers concurrent workshops centered around a single theme/topic, with all sessions covering specific issues pertaining to that topic.

Conference Session: more like a college lecture with a featured speaker and very little if any audience participation.

Tracks: are like a college major – a set of classes related to a specific subject. By no means, however, would you be beholden to stay within a certain track, you can definitely bounce around to whatever piques your interest.

Retailer-only promotional pricing is not guaranteed and is subject to the discretion of Show Management. Show Management reserves the right to change, amend, modify, suspend, continue, or terminate any and all of the guidelines below.  Show management reserves the right to refuse service.

Please be advised that the Retailer pricing program does not extend to employees/owners representing a valid retail business but currently holding additional positions under any other companies that fit the descriptions below.

Non-Retailers include, but are not limited to:

Any service provider to retail organizations, including the following:

  • Software & technology vendors
  • Internet developers
  • Solution providers
  • Third-party logistics providers
  • B2B equipment
  • Service providers
  • Wholesalers,
  • Manufacturers not selling direct
  • Distributors
  • Financial services
  • Digital merchandising / photo services
  • Consultants
  • Analysts
  • Web marketing firms/marketing services
  • Companies with primary revenues resulting from commissions, subscriptions, publications/newsletters/whitepapers, events or performances, travel bookings and/or advertising.
  • Sale aggregator and/or comparison/intermediary sites or services
  • Self-published authors or retail, e-commerce, or sales industry-focused booksellers

Exhibitor

Exhibitor FAQs can be accessed here.


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